Frequently Asked Questions

  • 1. Do I need Wi-Fi or any other Internet connection?

    Nope! When power fails, the Wi-Fi will too. iSocket is a cellular solution! You will need a SIM card though, please read below.
  • 2. Will iSocket notify me when power is restored?

    Absolutely!
  • 3. How much will you charge monthly?

    Presently we only sell equipment and we do not offer connectivity (i.e. SIM cards) - nor do we charge for service (e.g. access to our apps). iSocket is not locked into any certain provider. You only pay to your SIM card supplier. For some countries you need to choose your network before purchase. See also: "Why do you ask for my network?". Simple answer: we will not charge you monthly.
  • 4. I am a Verizon/Sprint (USA) customer. Will iSocket work for me?

    If you have a Verizon/Sprint (USA) phone you can manage iSocket, but iSocket itself will only work on non-Verizon networks. The device and your phone are independent of one another. It doesn’t matter if you are a T-Mobile, AT&T, Sprint or Verizon customer – iSocket has no agreements with operators. To put it simply: there will be no problems if you are a Verizon or Sprint customer, but you will need a SIM card that is not from Verizon for iSocket. See below.
  • 5. Why does iSocket require a SIM card?

    When you buy a phone or any other device with a cellular connection (e.g. Kindle) in the USA you often do not need to buy an additional SIM card, because connectivity is already uploaded to a SIM card installed inside the device or to a chip in the device such as for old Verizon phones. For these devices you usually pay a monthly service fee. These are sometimes called locked phones. Since iSocket works through the cellular network and is not locked to any operator, it needs connectivity to be able to send and accept text messages, call or send data. To provide connectivity to iSocket you need to insert a SIM card to a special slot for this card. SIM card has a phone number. You can then text or call to this number in the same way that you call or text to another cellular phone.
  • 6. What SIM card would you recommend for USA?

    Since October 2020 our recommendation for USA will be SpeedTalk Alarm SIM after other suppliers that we recommended before suspended their SIM-card sales or increased their tariffs or lot of issues were reported from customers. The minimal plan from SpeedTalk Mobile will fit all your needs. Please check your coverage for their SIM here - Choose "Show 3G/2G Map". You need to check coverage where iSocket will be installed, not where you live. You will need a micro SIM card. If you see that you are not covered with their SIM, please contact us. Soon we plan to announce iSocket with a built-in connectivity for the U.S., which will cost less than the minimal plan from SpeedTalk.

    See also question #18
  • 7. What SIM card would you recommend for CANADA?

    Our customers in Canada usually use 7eleven SpeakOut SIM or Petro-Canada prepaid plans when they have network coverage from Rogers. They use these SIM cards, because of the good price, simple activation and long expiration of prepaid airtime. In November 2019 we heard some rumors that NFC enabled SIM cards from Bell/Telus will not work, so please ask Bell/Telus for non-NFC SIM if you use Bell network. SaskTel confirmed that iSocket works with their SIMs. We have customers from Saskatchewan who use iSocket successfully. If you have coverage from Rogers network we recommend SpeakOut or Petro-Canada SIMs as the most cost effective solution regardless of who is your phone provider. Note, these SIMs might not have access to extended network of Rogers (the network that Rogers doesn't own, but roaming with local carriers) - this information we confirmed with SpeakOut. You can identify Rogers' "extended" network from Rogers coverage map. Few words about networks: iSocket will work on any UMTS network in Canada and carries in Canada are NOT going to switch off these networks at least next 6 years. It's just a matter of finding correct SIMs.
  • 8. What SIM card would you recommend for AUSTRALIA?

    For Australia we highly recommend ALDImobile prepaid SIM card that you can pick up from your local ALDI store or buy online. We recommend ALDI SIMs for their long lasting for 365 days and because of good prices - see Go $15 or Go $30 plans. Activation process is also quite simple. ALDI SIM will work on Telstra 850Mhz network and iSocket support this network. You can also use Telstra prepaid SIMs, but we don't see good reasons why would you need to use them. You may need some help with activation process for Telstra SIM from Telstra store. If you want use Optus SIMs please choose "Optus" as your network provider on the checkout. Make sure you always insert only micro-SIM to iSocket and NOT nano-SIM to avoid a damage to the holder.
  • 9. What SIM card would you recommend for the UK?

    For the UK if you have network coverage from Vodafone in the area that the iSocket will be installed, please check a Truphone Pay-As-You-Go SIM card. It has no monthly fee and the cost of a message is only 6p. Of course, you are free to choose any other SIM cards that are suitable for your iSocket.
  • 10. In what area will iSocket work, and how do I check coverage?

    iSocket will work everywhere where UMTS/HSDPA mobile networks are available: AT&T or T-Mobile for USA; Rogers, Telus, Bell, SaskTel for Canada; Telstra, Optus for Australia; 2degrees, Spark, Vodafone for New Zealand; EE, 02, Vodafone, Three for the UK; and so on. You can check the coverage map on carriers’ websites. See also: "Why do you ask for my network?" and questions about SIM cards for your country.
  • 11. Why do you ask for my network if you don't lock the device to an operator?

    In some countries different operators have different frequencies - e.g. Telstra in Australia uses 850Mhz while Optus uses 900Mhz. In other countries this doesn't apply and all operators use the same frequency. To be able to send you the correct version of iSocket we need to know which network you are using. While we do not lock iSocket to any particular operator, the module we use cannot operate on all bands at the same time and therefore you need to choose. This does not apply in USA.
  • 12. What is the cost of ownership? Do I need a data plan?

    When iSocket sends a text to you (e.g. alert), this is considered an outgoing text. You will pay for this text according to the charges of your SIM card supplier. When you use pre-paid SIM cards with no expiration of airtime you will only pay per text or data exchange. You can operate not using data at all, because iSocket can also work in purely texting mode - this is cost saving feature for your! In this case, use of the device could cost you as little as $0.09 for the message. You do not need a data plan until you decide to update firmware on your iSocket remotely.
  • 13. Can you provide iSocket with connectivity (with a SIM card)?

    We are working on this business model for the future, but currently we can only sell you bare hardware and recommend a third party supplier for the connectivity (SIM card).
  • 14. Do you have apps?

    Sure, we have apps! Read this post and this independent review.
  • 15. Are my credit card details protected when I pay through your website?

    Of course! We do not store your card details. Our payment provider BlueSnap is PCI compliant. You can also pay with PayPal if you wish so.
  • 16. Does iSocket have a warranty?

    Absolutely! iSocket will carry at least a one year warranty from the date of shipment to you.
  • 17. I am a member of press and want to review your product. How do I contact you?

    Please contact us either through this form.
  • 18. Prepaid cards for USA

    Most of our US customers have been using Truphone prepaid SIM for years. Truphone prepaid SIM does not have a monthly fee. Over the years we have recommended only Truphone Prepaid SIM for everyone because of their low running cost. This is because their airtime will not expire after 90 days as for other SIM Cards. However, recently we had several reports from out customers that messages from their and to their cards are not delivered. Truphone is resolving such problems on per-customer basis and you may still consider to use Truphone SIM, but it might be frustrating. Contact us if you have any issues with Truphone and we will advise you how to solve them. Below are highlights about their SIM-card.

    Truphone offers a free shipping (note, when they ask to select a state, they mean the state for the number of your future SIM card, not for the shipping address). You have to pay $15 for the card (for the plastic, one time) - other SIM Cards don't require such payment. You have to put $15 as you initial airtime which does not expire and can be renewed after 6 month. Each message costs 9 cents from that pre-paid airtime. You can later top up the credit (airtime) on the SIM card online via your Truphone account.

    We don't have any specific recommendation for the SIM now (apart from the one mentioned in question #6), but Truphone seems still the best if you are prepared to solve some possible issues with messages deliverability from/to their SIM in the beginning (right after the activation). Otherwise you can select one of the below SIM cards or contact us if you are still confused. See also question #6.

    Other options are: H2O, Black Wireless, Airvoice Wireless. These are all Pay-As-You-Go SIM-cards with a minimum plan of about $3 monthly (because you pay $9 or $10 for 90 days). The good difference from Truphone is that there is no initial cost for the SIM card and sometimes cost of each message can be lower (e.g. 5 cents for H2O). Similar Prepaid solution T-Mobile 3-in-1 SIM Starter Kit - available from T-Mobile or AT&T PREPAID SIM Card Kit from AT&T. AT&T will ask you about IMEI number of the device during buying process. You can find it on the back label of the device - 15 digits below a barcode. We can tell you that number already after processing your order. If you buy it in a store, ask agent to help you with activation: they assign IMEI number of the unit to the number of your new SIM Cards.

    You will need a micro SIM card.
iSocket Smart Plug SMS Manager Android

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