New iSocket for USA is now available! This FAQ is outdated. Go to order new iSocket from www.isocket.us/order. You will find a new FAQ there.
Frequently Asked Questions
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1. Do I need Wi-Fi or any other Internet connection?
Nope! When power fails, the Wi-Fi will too. iSocket is a cellular solution! -
2. Will iSocket notify me when power is restored?
Absolutely! -
3. How long are you on the market?
We are a company with reputation who invented these power failure monitoring technologies more than 10 years ago when the world did not know about them. We are innovators of them and we are here to stay! -
4. How many numbers can be added for power outage notifications and temperature alerts?
In the new Plug-and-Go iSocket since 2021 you can add unlimited phones for power outage alerts as well as for notifications about other alarms, such as temperature rise / temperature fall, burglar, water leak, gas leak, etc.
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5. Are my credit card details protected when I pay through your website?
Of course! We do not store your card details. Our payment provider BlueSnap is PCI compliant. You can also pay with PayPal if you wish so. -
6. Does iSocket have a warranty?
Absolutely! iSocket will carry at least a one year warranty from the date of shipment to you. -
7. Where is the iSocket designed and manufactured?
All iSockets are designed and assembled in Finland to strict quality standards. iSocket Systems is a manufacturer of devices. iSockets are not re-branded or re-manufactured from someone else's products, they are original, made by iSocket Systems with quality to last. The products come with the appropriate certification. -
8. I am a member of press and want to review your product. How do I contact you?
Please contact us through this form. -
9. I have iSocket 3G in the US, what SIM-card do I need?
Please use Speedtalk SIM card for alarm systems or H2O prepaid SIM card. Please note, this is valid if you already have iSocket 3G in the US. iSocket 3G will continue work in the US for several years with these SIMs. For the new iSocket for the US you don't need the SIM.
New iSocket for USA is now available! This FAQ is outdated. Go to order new iSocket from www.isocket.us/order. You will find a new FAQ there.
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